FAQs
ABOUT US
Where are you located?
We are located at 146 Kent Street West, Lindsay, ON.
What are your hours?
Our store hours are:
Monday - Saturday: 10 am - 5 pm
Sunday: 11 am - 2 pm
What are the prices for a workshop?
Prices range depending on the project. Typically, prices range from $35 to $150 depending on the specific project option you choose.
How can I schedule a private party?
The minimum is 8 for a private party. To set up a date, time and link for your party email us at sales@rusticallysigned.com
Do I have to pick my project ahead of time?
Yes. Project selection and customization information for your project is required at the time of booking on our on-line registration form. Please be sure to double-check your spelling and information to ensure your project stencil (for wood workshops) and materials will be ready for you at the start of your workshop. We create custom stencils based on the information YOU have provided. If you ever have any questions about an idea please email us at sales@rusticallysigned.com
Do I need to tell you in advance what colors and stain I want to use on a wood project?
No, we have a wide variety of paint colors and stains to choose from. When you arrive we will show you examples of different color palettes to help you decide which paints and stains will look the best in your home.
How long does a workshop last?
The typical workshop lasts about 3 hours.
Do I need to be crafty or artistically talented to take a workshop?
Definitely NOT! Our workshops provide guided instruction in a relaxed environment. Just bring your DIY attitude and a willingness to learn and you will create a project you will be proud of for years to come!
Do you do custom orders?
Absolutely! We love to bring your ideas to life. Simply contact us and we can work with you to come up with the perfect design.
Is it safe to shop with you?
Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence.
Learn More:
SHIPPING
What are your shipping options?
When will I get my order?
Our current turn around time is Approx. 2-3 weeks. This is subject to change during peak seasons. Shipping within in Canada is typically 1-5 Business days.
Once your item has shipped we will send you an email with your tracking information.
What if my item is damaged?
All items are wrapped carefully in bubble wrap and cardboard. We are not responsible for any damaged or lost items. Once your item is taken to the post office it is out of our control.
How do I care for my purchase?
All of our outdoor pieces are clear coated, however it is still up to you to use discretion regarding weather and temperature. We use top-of-the-line paint to help prevent sun damage, however we can't guarantee this. Please be mindful that wood can warp over time. We do recommend that you reseal your outdoor pieces on a yearly basis using a clear water-based polyurethane to ensure it's longevity.
Do all items arrive ready to hang?
All Items come ready to hang! Depending on the weight of the item different hangers may be used. We typically use a wire hanger or saw tooth hangers.
Help! I have not received my package.
If you do not receive your package within the estimated delivery time, please drop us an email and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.
ORDER AND REFUND
Do you offer refunds?
Due to the custom nature of our workshops, registration fees are non-refundable. Registration cancellations made at least 48 hours in advance of a workshop will be granted a FULL class credit for a future workshop.
How long does it take to receive my refund?
Typically, it will take about 7-10 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or Amazon Pay).
PAYMENT INFORMATION
Is it safe to use my credit/debit card on your site?
Yes! We understand your personal security and safety is of paramount importance. As affiliates of Amazon Pay and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access.
What forms of payment do you accept?
Currently, we accept Amazon Pay and Credit/Debit card payment through Shopify Payments for all orders.
I have a query or issue with my purchase.
Please send us an email and we will respond to you within 24 hours.
Thank you for shopping with us!